eSignature
The TPA utilizes electronic signature (eSignature) for all bank account change forms. In an effort to enhance security, only the associate with credentials to access the CGDP Portal (TPA Liaison or the CGDP Payment Contact) will have authorization to submit any bank account related changes. The form can still be accessed from the TPA website; however, the user will be taken directly to the CGDP Portal's logon page.
If there is a need to update bank information, please follow the steps below:
- Go to the TPA website: www.tpadministrator.com;
- Choose the "EFT Information" link;
- Choose "Payee/Payer Bank Account Change Form";
- Enter the CGDP Portal credentials on the CGDP Portal Login page;
- Select the "My Profile" link in the upper right corner;
- Choose either:
- "Request Payee Account Modification" (account for receiving payments);
- "Request Payer Account Modification" (account for sending payments);
- Fill out the form and follow the online instructions.
Once the authorized signer is specified, that individual will receive an email message, inviting him or her to review and electronically sign the account modification form. After completing the application, the signer will be prompted to enter a password, provided electronically by the TPA. Once the authorized party enters his or her TPA-provided password, the signed form is electronically sent to the TPA for review and execution of the change. Once completed, the banking information will be updated. Executed copies of the form are then emailed to the person completing the form as well as the authorized signer.
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